Tell us how we’re doing

Give Us Your Feedback

How will my feedback be used?

We’re constantly striving to improve what we do, and your feedback helps us do this. Whether you’re looking to share a positive experience, ask a question, make a complaint, or provide a comment, we want to hear your thoughts via the form below.

What is a complaint?

A complaint expresses dissatisfaction with our services or the enei Team. We strive to provide top-quality customer service, and we take complaints very seriously.

Can I share a positive experience?

Positive feedback gives us an insight into what we’re doing right, so we know what is working.  

What happens once I submit my feedback?

We read all feedback carefully, but if you would like a response, please email, and we endeavour to respond to you within two working days.

How do I get in touch if my feedback is urgent?

If you have urgent feedback, please call 0203 053 6730 to speak to a member of the enei Team within our working hours which are Monday to Friday 9 am – 5 pm.